Minimize incident damage
When an incident happens, process is everything. Fleetfalcon will streamline collecting evidence, paperwork, and taking action. Everything is logged and ready for insurance claims and audits.
The old way: panic + paperwork roulette
Incidents are handled ad-hoc. Drivers call. Managers scramble. Photos sit on phones. Statements come in late (or never). Insurance gets notified inconsistently. Months later, during an audit or claim, everyone is reconstructing what should have happened.
That's how small incidents turn into denied claims, legal exposure, and audit findings.
Incident happens → FleetFalcon takes over
Driver guided response
- The driver opens the app. FleetFalcon tells them exactly what to do: record a voice or written statement, collect witness contacts, and capture photos immediately. Customize this to fit your company policy.
- Everything is time-stamped and preserved.
Evidence & statements collected automatically
- FleetFalcon requests statements from witnesses or third parties via email/SMS and tracks responses.
- No chasing. No gaps. No "we meant to follow up."
Manager review with AI support
- The manager receives a complete incident packet. FleetFalcon recommends corrective actions.
- The manager approves and logs the action — creating proof of due diligence.
Insurance notification
- Manager decides whether to notify insurance.
- FleetFalcon generates and sends emails to insurance companies—and stores proof that it was done.
Enforced closure
- The incident cannot be closed until all required steps are complete.
- Closure signals that the investigation was finished properly — not just "we moved on."
Why this matters
Insurance outcomes
Claims don't fail because incidents happen — they fail because carriers can't prove they responded correctly. FleetFalcon creates a clean, time-stamped record insurers trust.
Legal protection
Statements, photos, actions, and decisions are locked and auditable. No retroactive edits. No missing context. Lawyers hate ambiguity — this removes it.
Audit readiness
DOT and insurer audits don't ask if you have a process — they ask you to prove it. Incident Control gives you a repeatable, documented response every time.
Fewer denied or disputed insurance claims
Stronger defense in lawsuits and investigations
Zero reliance on memory, emails, or personal notes
Less mental load during already stressful situations
Confidence that incidents were handled correctly — every single time
Fast responses are good. Defensible responses are better.
FleetFalcon gives you both.